Who we are
At Planet Outdoor we are committed to protecting your privacy. Any details which you provide to us from which we can identuity you are held and processed lawfully and in accordance with the Data Protection Act 1998. See https://www.legislation.gov.uk/ukpga/1998/29/contents for more information. Planet Outdoor will not sell, share or rent this information to others in ways different from what is disclosed within this statement.
The types of data we collect and how it is used
Information that you give to us:-
When filling in forms on our site and by corresponding with us by phone, email or otherwise, you provide us with your information. This can include information that you provide when you register to use our site, sign up to our newsletter, search for a product, place an order on our site, enter a competition, and contact our Customer Service Team. The information that you provide to us may include but is not limited to your name, address, date of birth, email, telephone number and payment details.
Debit/Credit Cards are a functionality that we offer whereby you can store your card details to checkout with ease when you place subsequent orders with us. We do not store card details; we hold a "token" which correlates to your card details stored by SagePay who use military-grade encryption and hashing to keep your details safe. For Fraud prevention purposes, we use information supplied during the course of you placing an order. You can read SagePay's Security Policy here: https://www.sagepay.co.uk/policies/security-policy
Information that we collect about you
With regard to each of your visits to our site we may automatically collect the following information:-
Technical information including your IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL) to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page, and any phone number used to call our Customer Service Team.
Information that we receive from other sources
We may gather information about your general internet use by using the Cookie. Where used, these Cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally; it is statistical data. This statistical data does not identify personal details whatsoever.
We use the information that we collect from you to provide our services to you. In addition we may use the information from one of more of the following purposes:
You have the option to sign up to our email newsletters during the process of placing an order, setting up an account with us, or within the footer of any page of our site. If you opt-in to receive newsletters, we use your purchase history and order frequency to personalise and improve your experience on our website and to send you information about relevant products and offers we think you'll love.
You can unsubscribe or change your subscription preferences at any time either through your account settings page or within emails you receive from us.
We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters.
We do not sell details of our email subscribers to third parties, nor do we buy mailing lists.
Your email address will be used to provide you with order updates and notifications of items that have been left in your basket.
Who we share information with
We share information with third parties only when strictly necessary. We share your name, contact information and delivery address with UK Mail, InXpress, Royal Mail and Parcel2Go (depending on which delivery service is opted for) when you place your order. We also share your email address and telephone number (if supplied) so that you can be supplied with tracking information regarding your order.
Access to your personal information
You are entitled to view, amend or delete the personal information that we hold. If you already hold an account with us, you can amend and update your details from within your account settings. If you would like a copy of the data we hold on you or would like to request deletion of any personally identifiable information, please contact our Customer Service Team.
Last Updated: 11/05/2018
The Data Controller
Secco Ltd, 2c Chartwell Point
Chartwell Industrial Estate